– Keeping Your Office Running Smoothly
At Office Printer Store, we understand how crucial your office equipment is to your daily operations. That’s why we offer comprehensive printer repair services to get you back up and running quickly.
1. Free Repair Service for Our Valued Customers (Within 365 Days of Purchase):
- As a special benefit to our customers who have purchased a printer, scanner, or fax machine directly from Office Printer Store, we are pleased to offer free repair service on that specific device for 365 days from the original billing date.
- This free service covers all necessary labor to diagnose and fix any hardware malfunctions or operational issues that arise during this 365-day period.
- To be eligible for this free repair service, you must provide proof of purchase (e.g., order confirmation, invoice) from Office Printer Store.
- This free repair service applies to the specific printer, scanner, or fax machine purchased and does not extend to accessories, software issues unrelated to hardware malfunction, or damage caused by misuse, neglect, or external factors.
2. Free Diagnostic Service for All Customers:
- Whether you purchased your printer, scanner, or fax from Office Printer Store or not, we offer a free diagnostic service to identify the problem you are experiencing.
- Our experienced technicians will thoroughly assess your device to determine the cause of the issue.
- This free diagnostic service is provided to help you understand the problem and the necessary steps for repair.
3. Repair Options After Diagnosis (For Non-Purchasers or After 365 Days):
- Once the free diagnosis is complete, if your device requires parts replacement or further repair work (and it’s not covered under the free 365-day service), we will provide you with a transparent quotation for the necessary parts and labor.
- For customers who did not purchase their device from Office Printer Store, proceeding with the repair requires the purchase of the necessary replacement parts directly from us. The labor for installing these parts will be included in the quoted repair cost.
- We use [Specify if you use genuine parts, compatible parts, or both] for repairs. The type of parts used will be clearly communicated and will affect the final cost.
4. On-Site Service:
- We offer convenient on-site repair services at your office location within our service area and throughout united states.
- Appointments for on-site service will be scheduled at a mutually convenient time.
- Our technicians will arrive equipped to diagnose and repair a wide range of printer, scanner, and fax issues.
5. Warranty on Repair Work:
- For repair services where parts are purchased from us (outside the initial 365-day free service), we offer a warranty of 30 days on the specific parts replaced and the associated labor. This warranty covers defects in the replaced parts and our workmanship.
- This warranty does not cover new issues that may arise after the repair, damage caused by misuse, neglect, power surges, or other external factors.
6. Payment:
- Payment for repair services (excluding the free 365-day service) is due upon completion of the work, unless otherwise agreed upon.
- Accepted payment methods are Cash that too once your printer is fixed and you are satisfied
7. Limitation of Liability:
- company will not be liable for indirect, incidental, or consequential damages arising from the repair service.
8. Customer Responsibility:
- The customer is responsible for ensuring a safe and accessible working environment for our technician during on-site visits.
- The customer is responsible for backing up any important data stored on devices connected to the printer, scanner, or fax before the repair service. We are not responsible for any data loss.
By choosing Office Printer Store for your printer, scanner, and fax needs, you gain access to expert support and valuable repair services. We are committed to keeping your office running efficiently